Privacy Policy
Last updated: October 12, 2026
This policy explains what information TechFrost Appliance Repair & HVAC (“TechFrost”, “we”, “us”) collects when you use techfrostrepair.com, call us or book a visit, how we use it, and the choices you have. We collect only what we need to schedule and complete your repair.
Information we collect
Information you give us. When you book a visit online or contact us, you may provide:
- your name, phone number and email address;
- the service address (street, city and ZIP code);
- the appliance or system that needs work, a description of the problem, and your preferred day and arrival window;
- whether you’ll be home for the visit and how you prefer to be contacted (call, text or email).
Information collected automatically. Like most websites, our hosting provider records basic technical data when you visit, such as your IP address, browser type and the pages requested, to deliver the site and keep it secure. We use Google Analytics to understand how visitors use the site, for example which pages are viewed, which buttons are clicked and whether a booking was completed. Google Analytics uses cookies and similar technology and collects information such as your approximate location, device and browser. We do not send your name, phone number, email or address to Google Analytics, and we do not use advertising cookies.
Calls and messages. When you call or text us, we receive your phone number and the content of the conversation so we can help you.
How we use your information
- to confirm, schedule and carry out your repair, maintenance or installation visit;
- to call, text or email you about your appointment, including confirmations, reminders, arrival updates, quotes and follow-up questions;
- to send you a booking confirmation email when you provide an email address;
- to answer your questions and provide customer support;
- to keep records of the work we do, including warranty records;
- to protect our website and business from fraud and spam, and to meet legal obligations.
We do not sell your personal information, and we do not share it with third parties for their own marketing.
How long we keep it
We keep booking and service records for as long as needed to provide the service, honor our 90-day warranty, keep business and tax records, and resolve disputes. Requests that never became a visit are deleted when they’re no longer needed.
Your choices
- Text messages: reply STOP to any message to stop receiving texts, or HELP for help.
- Email: reply to any email from us and ask us to stop.
- Analytics: you can block analytics cookies in your browser settings or install the Google Analytics opt-out add-on.
- Access, correction and deletion: you can ask us what information we have about you, or ask us to correct or delete it, by emailing techfrostrepair@gmail.com. We may keep records we’re required to keep by law.
Security
This website is served over an encrypted connection (HTTPS), and we limit access to your information to the people who need it to serve you. No method of transmission or storage is completely secure, but we work to protect your information.
Children
Our services are for adults. We do not knowingly collect information from children under 13.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it last changed.
Contact us
TechFrost Appliance Repair & HVAC
Phone: (425) 550-4040
Email: techfrostrepair@gmail.com
Service area: Seattle, the Eastside and Snohomish County, Washington